Our Help pages or Your Account often contain the answers to your questions. Therefore, to best serve you in answering your question quickly, we have compiled frequently asked questions by topic. If the self-service options don't answer your question, you'll have an opportunity to e-mail us.
Not Receiving Replies?
If you have contacted us recently but have not yet received a reply, your Internet Service Provider (ISP) or e-mail client may be blocking e-mail from PremierPetStore.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax the settings that filter or block mail, or how to add www.premierpetstore.com to your "safe domains" list. Once that task has been accomplished, please contact us again with your question as you should now be able to receive e-mail from us.
Order Tracking: Click Here
Product Questions: Click Here
Website Problems: Click Here
Returns & Exchanges: Click Here
Warranty & Repair: Click Here
Note: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 worth of fraudulent charges. If your bank does hold you liable, Premier Pet Store will cover the entire liability for you, up to the full $50. Premier Pet Store will cover this liability only if the unuthorized use of your credit card resulted through no fault of your own from purchases made at Pemier Pet Store while using our secure server.
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